Refund policy
Return & Refund Policy
At Yorvo, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, accessories, and documentation.
- Have a valid proof of purchase or order number.
We reserve the right to refuse returns that do not meet these conditions.
Return Timeframe
Customers may request a return within 7 days from the date of delivery. Return requests submitted after this period may not be accepted.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are typically completed within 5–7 business days after approval.
- Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.
Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect.
If you would like to exchange an eligible product, please contact our support team within 48 hours of delivery with photographs and order details.
Exchange requests are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos of the item and packaging.
- Our team will review the request and arrange a replacement, exchange, or full refund as appropriate.
There will be no additional cost to the customer for approved damaged or defective item claims.
Non-Returnable Items
The following items cannot be returned or refunded unless received damaged or defective:
- Personal care and hygiene products
- Consumable products
- Gift cards
- Digital products or downloadable items
- Customized or personalized products
- Items marked as non-returnable on the product page
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, Yorvo will cover the return shipping cost.
- For customer-initiated returns (such as change of mind or ordering the wrong item), return shipping costs may be the responsibility of the customer unless otherwise stated.
Contact Us on
For any return, refund, or exchange requests, please contact our customer support team with your order number and details of the issue. We will be happy to assist you.